The Tamil Nadu government has taken a significant step towards digitising government services and reducing paperwork. As part of this initiative, Tamil Nadu’s School Education Minister, Rajmohan, has launched an electronic petition (e-petition) system at his office in the State Secretariat. This system enables the general public to register their grievances through a user-friendly, QR code-based platform.
The objective of this initiative is to make the grievance redressal process faster, more transparent, and eco-friendly by replacing traditional paper petitions with a digital interface. Individuals seeking an appointment with the Minister can now scan a QR code outside his office and submit their petitions electronically before the meeting.
Upon scanning the QR code, petitioners are directed to an online portal where they can enter their personal details and upload digital copies of their petitions. Those possessing physical documents can also have them scanned and uploaded through the same system, ensuring that both digital and paper-based petitions are processed via a unified platform.
To further simplify the process, the portal offers petitioners the option to provide a brief summary of their grievance or upload a voice recording explaining their issue. Officials clarified that these features are optional and are intended to assist applicants in articulating their concerns more effectively.
According to officials, the new platform is expected to significantly reduce the time required to file a petition. It will also improve record management and facilitate the tracking of grievances received by the Minister’s office.
This digital workflow also aims to minimise paper usage and enhance administrative efficiency. Alongside the e-petition initiative, the Minister has introduced a token-based visitor management system to streamline appointments during public grievance sessions at the Secretariat.
Individuals who complete the online registration will automatically receive a token number and an appointment slot based on the Minister’s availability, thereby reducing overcrowding and long wait times outside the office. Instructions regarding the registration process have been prominently displayed outside the minister’s office to help people understand the new system. Rajmohan, who holds the portfolios for School Education, Tamil Development, and Information & Publicity, is among the first ministers in the Tamil Nadu government to launch a QR code-based grievance redressal system.
Officials believe this initiative could serve as a model for other government departments looking to modernise citizen services and enhance public accessibility through digital governance.
